Terms of purchase

1. Who is selling

Mantas Bakšys, sole proprietorship No. 1134180, Gedimino g. 22A-14, LT-44319 Kaunas, Lithuania. E-mail labas@dovanart.lt, tel. +370 615 79513. The buyer is a natural person acting as a consumer.

2. What you are buying

A digital 4K portrait: a print-ready file without watermark, created individually from your uploaded photo and chosen style. You can print the file at any print shop.

A canvas (optional): the same portrait printed on canvas (30×40 or 60×80 cm) and stretched over a 2 cm wooden frame, with mirrored edges, ready to hang. The canvas is made and shipped by our print partner merchOne (Picanova GmbH) in its own EU factories. The 4K file is included in the canvas price.

Colours on canvas may differ slightly from what you see on screen: a screen emits light, a canvas reflects it. This is not a defect.

3. How ordering works

• You upload a photo, pick a style and background, and leave your e-mail - the preview is free, in about a minute.
• The preview is shown with a watermark (1000 px); it may not be used without an order. You can create several previews in different styles for free; the number is limited to prevent abuse.
• You unlock the preview you like: pick add-ons and pay the stated amount. The contract is concluded upon payment.
• After payment a human checks the portrait: likeness, hands, details and your notes. If something is off - we fix it rather than hand it over.
• For a canvas, you enter the delivery address and phone on the payment page. We send the canvas to production only after the human check, together with the 4K file - so the printed portrait is exactly the one you receive by e-mail.
• You receive the final 4K file without watermark by e-mail within 24 hours of payment (with the rush add-on - within 4 hours, 8am-10pm CET).

4. Price and payment

Base price: $39.90 for the digital 4K portrait (one person, head and shoulders, studio background). Add-ons - an extra person or pet, full-body, a custom background, a second style, a rush 4K - are shown before payment and included in the total. The price is final; VAT is not charged (the seller is not a VAT payer). It includes the preview, human review, the dedication inscription and revisions.

Payment is made up front via Stripe (cards and local payment methods) only after you have seen and approved the preview yourself. If the payment system is temporarily unavailable, we e-mail you a payment link.

The canvas price is shown before payment and includes the 4K file, production and delivery - there is no separate shipping fee. We deliver canvases only to the European Union countries offered on the payment page.

Prices are never inflated with invented "previous" prices - any discount applies to the price in this table.

5. Timelines and delivery

• Preview - in about a minute (usually 20-60 s).
• Final 4K file - within 24 hours of payment; with the rush add-on - within 4 hours if paid between 8am and 10pm CET (otherwise within 4 hours from 8am).
• If we miss the rush deadline, the rush add-on is refunded.
• Canvas - made and handed to the courier within 2-3 working days after we send the 4K file. Delivery within the EU usually takes 2-6 working days. Once shipped, we e-mail you a tracking link.
• If the canvas is lost or damaged in transit - we make and ship a new one for free. If the parcel is returned because of an incorrectly entered address, we agree on re-delivery separately.
• If a deadline slips, we write to you first - you won't be left waiting in silence.

6. Revisions

Revisions after payment are free until the result matches the approved preview and your notes: background, colours, details, clothing, dedication, likeness. Revisions use the same style version, so the face will not change.

What we can't do: a different photo within the same order, a different style (that's a new artwork), or "make it prettier" without specifics - we deliberately do not beautify or de-age faces.

7. Refunds and the 14-day right

Instead, we give you concrete guarantees:

• A preview before payment - you see the result, not a promise. Don't like it - don't pay, that's it.
• If you paid and the final 4K file does not match the preview you approved - we fix it, and if we cannot, we refund the full amount within 14 days to the same account.
• If you find a technical defect in the file (e.g. a print artifact) - we fix it for free; it doesn't count as a revision.
• If the canvas arrives damaged or with a manufacturing defect - as soon as possible, ideally within 7 days, send us two photos (the whole canvas and the damaged spot). We will make a new one for free or refund you. This does not limit your statutory rights regarding goods that are not in conformity.

8. What photos may be uploaded

Upload only your own photos or those of people who agreed; children's - parents or guardians only. We do not fulfil orders that infringe copyright, use trademarks or request offensive content. Such orders are cancelled and refunded.

9. Copyright

You may use the purchased portrait freely for personal purposes: print it, gift it, post it on social media. Commercial use requires a separate agreement. We will only show the work in our portfolio if you separately agree.

10. Disputes

Write to us first - most things are resolved the same day. Failing that, you may contact the Lithuanian State Consumer Rights Protection Authority (vvtat.lt) or the EU dispute platform at ec.europa.eu/odr. Lithuanian law applies; this does not remove the mandatory consumer protections of your own country.